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Availability#

This page contains information about how the Lens team provides support to the users.

  • How does Lens provide user support?

    Our support varies by plan:

    • Personal Plan

      Support is provided through community forum channels.

    • Pro Plan

      Commercial support is available during business hours (Monday through Friday), with response times based on the severity of the issue.

    • Enterprise Plan

      Includes the following additional benefits:

      • Expedited issue resolution and feature request prioritization.
      • Access to dedicated Slack channels for direct and immediate communication with support engineers.

  • Does Lens provide Service Level Agreements (SLAs)?

    No, Lens does not provide Service Level Agreements (SLAs) for operational metrics such as uptime or restoration times. Lens is a standalone desktop application designed to enhance developer productivity by providing a graphical user interface for managing Kubernetes clusters. It does not host, run, or manage workloads. Instead, it relies on existing Kubernetes clusters and cloud infrastructure but does not control their availability or stability.

    While Lens does not provide formal SLAs, we operate on a best effort basis to address issues, deliver updates, and ensure the application meets user needs as a developer productivity tool. Since Lens operates as a client tool, issues with the application do not directly translate into production downtime or business disruptions.

  • How can users monitor the status of Lens services?

    Users can check the status of Lens cloud services at https://status.k8slens.dev/

  • How does Lens notify users of incidents or planned disruptions?

    Lens informs users via in-app notifications in Lens Desktop and announcements in the Lens Forums