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Lens ID Portal#

Lens ID Portal enables you to manage the following entities:

  • Subscriptions
  • Profile information
  • Account information
  • Billing information


If you need to change an email address associated with your account, contact the support team.

To start using the Lens ID Portal, open


You cannot change the email address associated with your account. If your email address has changed, contact the support team to request the email address update.


On the Home page, you can manage your subscriptions and download an offline activation code.

If you do not have an active subscription, click Add Lens Subscription and choose a subscription plan. Once you have an active subscription, you can opt for another subscription plan by clicking Change Lens Subscription. To stop a subscription, click Cancel subscription.


After cancellation, your subscription remains active for the remainder of the subscription period and then expires.

To activate Lens Desktop on an air-gapped machine, click Download activation code. See Offline activation for details.


Lens ID settings include configurations of personal data, password, and billing information.


On the Profile page, you can edit personal data. Specify your full name and a company in the same-named input fields.


On the Account page, you can change your username, password, and remove your account.

Billing Details#

In Billing Details, you can:

  • Update payment method
  • Manage Lens subscriptions
  • Review and manage incoming invoices

To add or edit information about the credit card, click Update Payment Method.


Click Support to open the Lens Support website. Lens Support provides access to manage your tickets and search for answer in the knowledge base.