Skip to content

Managing Lens subscriptions#

On the Home page, you can find information about the subscriptions of your organization and available options.

Change a subscription#

To change the number of seats in the subscription:

  1. From the Home page, click +/- Seats in the Actions column.
  2. In the following Manage Subscription menu, specify the new total number of seats and click Update Subscription.


If you specify the fewer number of seats, the changes will take effect in the next subscription period. The following warning appears in the Quantity column for such a subscription: info-badge

Cancel a subscription#

All subscriptions automatically renew at the expiration date. However, you can stop the renewal by cancelling a subscription. To cancel a subscription:

  1. Navigate to Billing Details > Subscriptions.
  2. Against the subscription that you need to cancel, click Options > Cancel to the right from the Status column.
  3. On the following page, find the subscription you need and click Cancel Subscription.
  4. In the following dialog click Cancel Subscription.


After cancellation, your subscription remains active for the remainder of the subscription period and then expires.

Manage subscription seats#

Click either the Manage Seats or Manage button to open Users & Seats and assign subscription seats to the Lens Business ID users.